SMS Privacy Policy
FSB Insurance SMS Privacy Policy
Effective Date: October 2026
FSB Insurance respects your privacy. This SMS Privacy Policy explains how we handle information collected through our text messaging program. It supplements, and does not replace, FSB Insurance’s primary privacy notice provided under the Gramm-Leach-Bliley Act and our Notice of Insurance Information Practices under Illinois law, which govern how we collect, use, and protect your personal information generally. A copy of those notices is available at [LINK TO GLBA PRIVACY NOTICE] or on request.
Information We Collect
When you opt in to our text messaging program, we collect your mobile phone number, your opt-in consent (including the date, time, and method), and the content of messages you send to and receive from us. This information may constitute nonpublic personal information under the Gramm-Leach-Bliley Act. We retain your consent and opt-out records for as long as needed to document your consent and to meet applicable legal and recordkeeping requirements.
How We Use Your Information
We use this information only to:
- Communicate with you about your insurance quotes, policies, billing, claims, and appointments
- Respond to your questions and requests
- Keep records of your consent and opt-out requests
- Meet legal, regulatory, and recordkeeping requirements
Sharing of Information
We do not share consumer opt-in consent with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile data and text messaging originator opt-in data and consent will not be shared with any third parties through this SMS channel.
We may share information only with service providers that help us operate the text messaging program (such as our texting platform provider), who are contractually required to keep it confidential and use it only to provide services to us, or when required or permitted by law. Any sharing of your personal information is limited to what the Gramm-Leach-Bliley Act and the Illinois Insurance Information and Privacy Protection Act permit.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through our text messaging program, consistent with the Gramm-Leach-Bliley Act Safeguards requirements and the Illinois Personal Information Protection Act. Because text messages are not fully secure, please do not send sensitive personal or financial information — such as Social Security numbers, account or card numbers, passwords, or medical information — by text. In the event of a breach of security involving your personal information, we will notify affected individuals and regulators as required by applicable law, including the Illinois Personal Information Protection Act.
Your Choices
You may opt out at any time by replying “STOP” to any text message from us. For help, reply “HELP“, email [email protected], or call 618-253-7165.
For details on how our text messaging program works, please read our SMS Terms of Service.
Contact Us
FSB Insurance
- Harrisburg: 401 East Poplar Street, Harrisburg, IL 62946 | 618-253-7165
- Marion: 2806 Outer Drive, Marion, IL 62959 | 618-993-0387
- Eldorado: 920 State Street, Eldorado, IL 62930 | 618-273-4611
- Email: [email protected]
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with a new effective date.